Privacy Policy

Last Updated: November 10, 2025

1. Information We Collect

1.1 User-Provided Information: When you create an account or contact us, we collect your full name and email address.

1.2 Voice and Language Learning Data: To provide our AI-powered language fluency services, we collect and process voice recordings of your speaking practice, transcripts of your speech, AI analysis results, practice session data, progress metrics, and language learning preferences.

1.3 Usage Data: We automatically collect information about how you interact with our Platform, including device information, browser type, IP address, and usage patterns.

1.4 Payment Information: We do not store your credit card information on our servers. All payment data is securely processed by our third-party payment processor, Stripe.

2. How We Use Your Information

We use the collected information to:

  • Create and manage your account
  • Process your voice recordings through AI to provide fluency feedback and analysis
  • Track your learning progress and personalize your practice sessions
  • Provide customer support and respond to your inquiries
  • Improve our AI models and Platform functionality
  • Send you important updates about your account and our Services
  • Enforce our Terms of Service and protect service integrity

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information with:

  • AI Service Providers: Your voice recordings and transcripts may be processed by third-party AI services (including OpenAI and similar providers) to deliver speech analysis and fluency feedback.
  • Payment Processors: Stripe processes payment information on our behalf.
  • Service Providers: Trusted partners who help us operate our Platform under strict confidentiality agreements.
  • Legal Requirements: When required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest, secure storage systems, and regular security audits. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, personalize your experience, and analyze Platform usage. You can control cookie settings through your browser preferences, though disabling certain cookies may limit some Platform functionality.

6. Data Retention

We retain your personal information, voice recordings, and learning data only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us, unless we are required to retain it for legal purposes.

7. Your Rights and Choices

You have the right to:

  • Access and review your personal information and account data
  • Request deletion of your voice recordings, transcripts, and account
  • Export your data in a portable format
  • Opt out of non-essential communications
  • Update or correct your account information

To exercise these rights, please contact us at support@voka.live.

8. International Users

Our Services are operated from Canada. If you are accessing our Platform from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada. By using our Services, you consent to this transfer and processing.

9. Children's Privacy

Our Service is intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after any modifications indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Operator: Voka.live, operated by Starmoon Technologies Inc.

Email: support@voka.live

Website: https://voka.live